Frequently Asked Questions

Document required to hire a car

  • What documentation is required to hire a car?

    Driver license, ID or Passport and Credit card

Car delivery and drop off

  • How long must I wait for car delivery at my hotel?

    30-60 minute. (Downtown area)

  • How can we return the car?

    Anywhere in downtown area or airport. (Just call and we will make the arrangements for you.)

  • Do I have to pay for car delivery to my hotel?.

    Ruby Car Rental provides free delivery anywhere in downtown area and airport.

  • What are the charges for delivery outside the downtown area?

    200 THB. For one way up to 30 km.

Car hire duration

  • Can I rent the car for one and a half days?.


  • What does one day charge mean?.

    24 hours.

Car type and condition

  • How old is the vehicle?

    All RUBY CAR RENTAL vehicles are new models.

  • What color is the vehicle?

    All RUBY CAR RENTAL vehicles are metallic silver.

Bus questions

  • How many seats in the bus?

    VIP bus has 9 seats and standard bus has 12 seats.

  • How many hours does the chauffeur work?

    For safety reasons Ruby Car Rental limit the chauffeur hours to 12 hours a day. (Not after 8.00pm.)

  • Where does the driver stay when the guest stay overnight?

    Guest may provide a room for the chauffeur or he must provide his own accommodation.


  • What does the car insurance cover?

    Damage to vehicle and vehicle occupants.

  • What is 5000 THB. Insurance deposit for?

    If the renter decides not to pay 300 THB. Daily Loss Damage Waiver and the vehicle is involved in an accident or damaged while in his possession the 5000THB. covers minimum excess insurance charge for vehicle repair.

  • What is 300 THB. per day for?

    The renter may purchase 300 THB. Per day loss damage waiver (LDW) that reduces the financial liability for loss or damage.